in a post Spread Today, February 25, Brian Armstrong, founder and CEO of Coinbase, stated that Coinbase is a decentralized company with no headquarters.

There is no headquarters for “Coinbase” does that mean it is decentralized?

Armstrong explained that 52% of his employees have joined the company a while ago and that 95% of them have the option to work from home.

Coinbase is originally based in San Francisco, while many of the company’s employees have been working from around the world since the beginning of 2020.

stated Armstrong said:

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Our reach has helped us attract the best talent.

One of the best parts about being a decentralized company is that it can hire more of the best people.

Coinbase has become one of the largest companies operating in the cryptocurrency sector due to its good reputation for customer service, acceptable fees and being regulated in the United States of America.

But recently many of its users have been complaining that it stops working during times of Bitcoin volatility.

Violent reactions from the crypto community after Armstrong’s statement:

The barrage of violent comments came thick and fast after Armstrong’s statement that Coinbase was decentralized.

Users have expressed outrage over everything Coinbase from customer support to the now-predictable outage during large cryptocurrency price movements.

Someone referred to their customer support service on Twitter by saying:

You do not have customer support (copied and pasted emails are not automatically counted)

I think you can call that decentralization too.

Another Coinbase user told him that he lost nearly $1,000 in trading fees for just $8,000.

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Coinbase has a lot of flaws. I traded btc to Nu 4 with a starting time of 8k + usd and ended up with 7,050 USD approx 1000 USD in trading fees as they mentioned at the time of trading 0% base currency fee. Tried calling them with no response, and tried to email with no response.

– Ali Heidari (@aliheidari2828) February 24, 2021

Another person questioned the suspension and moratorium on trading the cryptocurrency XRP, saying that the company is still too centralized in the US.

As another disgruntled user stated:

Coinbase has come a long way since 2011 in the crypto world.

Unfortunately, its reputation has become tarnished by the unacceptable level of customer service and the neglect of its most valuable asset – customers.

The majority of the complaints were related to email and customer support inquiries that went unanswered although there were plenty of references to frequent outages, with one commenting sarcastically:

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There is no headquarters.

There is no customer service.

No service at all when the market is moving.

Very good, Queen Piece.

Another pointed out that the term “decentralization” has become as fashion as the term blockchain.

At the time of writing this article, about 18 hours after the blog was published, there were a very large number of negative responses that Coinbase should read to rectify the situation to stay ahead of the competition especially in light of the intensification and strength of competition from decentralized platforms such as Uniswap and Sushiswap …

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