A leak of BitMEX users’ data appeared last week, which angered the platform’s pioneers, in addition to some followers claiming that the platform was hacked. To appear one of the blogs published by the company yesterday, which explains exactly what happened.

BitMEX says its internal operations “failed” last week, subsequently exposing thousands of the platform’s customers to privacy risks.

The blog post published by the platform stated that its mass email sending process failed to achieve its goal.

The error that most BitMEX users’ data and private email addresses were publicly disclosed via a Carbon Copy (CC) appeared on November 1.

Data provider Skew says BitMEX has about 22,000 daily users, although the number of email addresses exposed is likely much higher.

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Note that major email servers have restrictions on bulk email. This is what Elbe indicated in the blog post of the company that dealt with the matter as follows:

To remedy this, we have built an in-house system to handle the submissions, translations, scaling, and segmentation needed (so we don’t reach disallowed limits) to send important email.

The platform added in its statement that it sends emails to all users in very rare cases, as the last message of this size was sent in 2017.

To speed up the submission process the factory email systems API was changed at the last minute, which did not go through the typical validation process.

In the post, Vice President of Operations Vivian Khoo stated:

BitMEX is a global company that sends emails to many different email providers.

Unfortunately, this makes the task of large services like BitMEX difficult at times.

The platform says it has stopped sending more emails when there are problems with the process.

In response to the leak, BitMEX says they used password resets and human review on the compromised accounts.

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All users who lack two-factor authentication (2FA) and also have account balances had their passwords reset after the platform noticed hacking attempts to access the accounts.

In an email to Source Last Friday, Khoo reiterated that no other personal information had been disclosed, stating:

After the email addresses appeared, no personal data or account information was disclosed to any user of the Platform at any time during this issue.

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